REFUND & RETURN POLICY
As a customer we want you to be completely happy with the item(s) you have
purchased from Ruby’s Boutique (Alsager), that's why we offer a 100% refund.
To qualify, you must notify Ruby’s Boutique (Alsager) within 14 days of receiving your
delivery on the below contact details. The item(s) must be returned in its original
condition, within 14 days from the date you notified Ruby’s Boutique (Alsager).
Unfortunately, if 14 days has passed by since your delivery arrived; we cannot offer you
a refund or exchange.
You will be responsible for paying for your own shipping costs when returning your
item and the shipping costs are non-refundable. If a refund is processed, the cost of
return shipping will be deducted from your refund total.
Depending on your location, the delivery time of your return may vary. If you are
shipping an item valued over £75, please consider using a trackable shipping service
or purchasing shipping insurance. We can not guarantee that we will receive your
Please return your item(s) to:
68F Chapel Mews,
Christmas Gift Returns
Items purchased online or in-store as a Christmas gift may be returned for a credit
note or exchange (not a refund) within 14 days after Christmas Day.
To complete your return, we require a receipt or proof of purchase.
**Please do not send your purchase back to the manufacturer**
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that
we have received your item(s) and confirmation of the approval or rejection of your
If you are approved, then your refund will be processed and a credit will automatically
be applied to your credit / debit card or original method of payment, within 14 of days.
Late or missing refunds (if applicable)
If you have not received a refund within the stated 14 days period, please contact your
credit card company / Bank as it may take some time before your refund is officially
If you’ve done all of this and you still have not received your refund yet, please contact
us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded, but we do offer a credit note.